At Virtual Live Labs™, We Focus on Building

Healthy, Happy and More Profitable Contact Centers.

We use our proprietary Virtual Live Labs™ that include interactive on-the-job training where we work with front-line leaders, managers and directors to increase & maintain employee engagement, increase new agent speed to competency and develop active leadership….and all while having fun!

Our results include lower absenteeism, higher employee retention, higher productivity, which all lead to higher customer satisfaction, higher sales and more profit! In BPO engagements, we see invoices with a reduction of penalties and increases in performance bonuses.

 

Our Virtual Live Labs™ specialize in work-at-home and hybrid contact center environments

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Growing HEALTHY,

HAPPY and PROFITABLE

Contact Centers

“There was a tremendous impact on our team and we realized very positive results in a short period of time.”

- Senior Director, North America

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74% of employees feel disconnected from their job and managers

are struggling with employee engagement and accountability

in the work-at-home environment

This leads to low retention, absenteeism, low productivity and missed KPIs

Virtual Live Labs™ 

  • INTERACTIVE

With on-the-job training, Leaders, at whatever level they are at - are working on current business challenges or working with their direct reports utilizing new leadership tools and cutting-edge strategies right in the Virtual Live Labs™.

 

  • NO HOMEWORK

There’s no boring online classes, no dated workbooks, no quizzes. Leaders don’t       have to stop their jobs to start hitting business objectives. They are gaining skills while doing their job. 

 

  • SUSTAINABLE SKILLS

Leaders become active leaders and learn to break down challenges, coordinate viable solutions across teams and execute, achieving results that can be measured!

“I believe that anyone that gets the opportunity to get this type of support will see tremendous results and learn more than ever expected.”

- Senior Global Vendor Manager

Virtual Live Labs™

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  • Weekly Learning Forums

  • Hosted Over a 30-day Period

  • Breakthroughs Reported Weekly

Examples of Our Learning Forums

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  • Walk the Virtual Floor and Engage

  • Employees Build A Positive Chain Reaction

  • Duplicate Your Efforts to Move Faster

  • Get Your Team Motivated To Be Accountable

  • How To Gain Visibility On The Virtual Floor

  • Get Your Point Across Faster and Inspire Momentum

Breakthroughs from our Virtual Live Labs™

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  • More Employee Engagement and Accountability

  • Reduce Employee Turnover

  • Increase Employee Productivity

  • Higher Customer Satisfaction & Sales

Learn more about how to customize your Virtual Live Labs™

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Work at Home Strategies

Insights

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