Are you a Contact Center leader responsible for performance
in a work-at-home or hybrid work environment?
At Virtual Live Labs we provide innovative strategies, cutting edge leadership development training and executive coaching that help companies re-engineer how they lead work-at-home and hybrid contact center organizations.
Everything from recruiting to on-boarding to training to nesting and production has to be re-engineered to obtain true success -
Higher employee engagement, satisfaction and retention,
higher customer satisfaction, better productivity and stellar performance.
The pre-requisite of a successful hybrid model is being able to drive a
successful organization in the work at home model. Founder, Vicki Brackett explains
about the current “crisis cycle” and how to turn it into a “success cycle” to excel
in the work-at-home and hybrid contact center models.
74% of employees feel disconnected from their job and managers
are struggling with employee engagement and accountability
in the work-at-home environment
This leads to low retention, absenteeism, low productivity and missed KPIs
In Today’s Environment - The Way We Manage Has To Change
Virtual Live Labs™
We Re-Engineer How Organizations Navigate a Virtual First™ Environment
Our Virtual Live Labs™ yield increased employee engagement and
productivity, higher customer satisfaction, and increased sales.
Virtual Live Labs™
Weekly Learning Forums
Hosted Over a 30-day Period
Breakthroughs Reported Weekly
Our Learning Forums
Walk the Virtual Floor and Engage
Employees Build A Positive Chain Reaction
Duplicate Your Efforts to Move Faster
Get Your Team Motivated To Be Accountable
How To Gain Visibility On The Virtual Floor
Get Your Point Across Faster and Inspire Momentum
Breakthroughs from our Virtual Live Labs™
More Employee Engagement and Accountability
Reduce Employee Turnover
Increase Employee Productivity
Higher Customer Satisfaction & Sales
Learn more about how to customize your Virtual Live Labs™