Are you a Contact Center leader responsible for performance

in a work-at-home or hybrid work environment?

At Virtual Live Labs   we provide innovative strategies, cutting edge leadership development training and executive coaching that help companies re-engineer how they lead work-at-home and hybrid contact center organizations.

Everything from recruiting to on-boarding to training to nesting and production has to be re-engineered to obtain true success - 

Higher employee engagement, satisfaction and retention,

higher customer satisfaction, better productivity and stellar performance.

The pre-requisite of a successful hybrid model is being able to drive a

successful organization in the work at home model. Founder, Vicki Brackett explains

about the current “crisis cycle” and how to turn it into a “success cycle” to excel

in the work-at-home and hybrid contact center models.


74% of employees feel disconnected from their job and managers

are struggling with employee engagement and accountability

in the work-at-home environment

This leads to low retention, absenteeism, low productivity and missed KPIs

In Today’s Environment - The Way We Manage Has To Change

Virtual Live Labs™ 

We Re-Engineer How Organizations Navigate a Virtual First™ Environment

Our Virtual Live Labs™ yield increased employee engagement and 

productivity, higher customer satisfaction, and increased sales. 

Virtual Live Labs™

  • Weekly Learning Forums

  • Hosted Over a 30-day Period

  • Breakthroughs Reported Weekly

Our Learning Forums

  • Walk the Virtual Floor and Engage

  • Employees Build A Positive Chain Reaction

  • Duplicate Your Efforts to Move Faster

  • Get Your Team Motivated To Be Accountable

  • How To Gain Visibility On The Virtual Floor

  • Get Your Point Across Faster and Inspire Momentum

Breakthroughs from our Virtual Live Labs™

  • More Employee Engagement and Accountability

  • Reduce Employee Turnover

  • Increase Employee Productivity

  • Higher Customer Satisfaction & Sales

Learn more about how to customize your Virtual Live Labs™


Work at Home Strategies