Creator of Virtual Live Labs™
Recognized as a subject-matter expert on virtual/work-at-home environments and leadership development, Vicki Brackett has written for and been interviewed by Forbes, Fast Company, Fortune Magazine, CFO Magazine, CEOWorld, HR News, CIO Magazine, Training Magazine, Diversity Women, Houston Women, ICMI, Help Desk International and a host of other publications, news outlets and podcasts on creative work-at-home and employee engagement strategies.
Vicki has spent almost two decades transforming contact centers into thriving virtual/work-at-home environments that achieve stellar performance and high employee satisfaction. She is the Founder and President of Virtual Live Labs™. Today, employees in the virtual/work-at-home environment are struggling with the feeling of being disconnected from their managers. At the same time, managers are struggling with employee engagement and accountability. Virtual Live Labs™ help organizations navigate a Virtual First™ environment helping leaders re-engineer how they lead in a virtual/work-at-home environment. Utilizing specialized Virtual First Tools™ inside Virtual Live Labs™, organizations see increased employee engagement and productivity, higher customer satisfaction and increased sales, while seeing reductions in employee retention and absenteeism.
Vicki is also the author of ‘The Leadership Toolbox - Manage Less Achieve More,’ a book about her experience running virtual/work-at-home and brick & mortar contact center organizations from 200 to 2000+ people across industries ranging from consumer technology, education, automotive,
cosmetics, nutrition and other consumer products. Her book showcases a set of leadership tools have been vetted by thousands of employees and offer a proven approach for helping informal and formal leaders quickly increase leadership skills to cultivate high employee engagement and accountability. These tools offer fun, engaging and practical applications that can transform organizations into top performing organizations where employees love coming to work, are highly engaged and help move the organization forward.
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