The Tipping Point – It’s When Your Employees Feel Disconnected and Lonely Virtual shock is the tipping point when an employee in a virtual/work-at-home environment suddenly has a change in attitude and/or...
A ‘Moment of Truth’ that cements a customer relationship comes from spontaneity Most of us have had moments of truth with companies across multiple products and services that we use. These moments, according to...
Should marginal cost in subscription services be a factor in determining customer engagement? A colleague of ours recently canceled her digital subscription to a well-known newspaper. She was relatively happy with the product, but...
Three dangerous assumptions when ramping up for seasonal surges Ramp-ups for seasonal surges and product launches can bring teams to their knees if they aren’t sufficiently prepared. Here are three...
The ‘How’ of creating an adaptable workplace that can rapidly respond to change Change can be difficult in business. Which is why so many leaders and organizations avoid it. But without change, organizations can’t...
