Mar 23, 2020Founder writes for Contact Center Pipeline on turning around an underperforming contact centerhttps://www.contactcenterpipeline.com/Article/engage-your-agents-to-turn-around-an-underperforming-contact-center
https://www.contactcenterpipeline.com/Article/engage-your-agents-to-turn-around-an-underperforming-contact-center
