Work-at-Home Strategies
At Virtual Live Labs™ our mission is to help organizations re-engineer their contact center organizations so they can navigate the work-at-home and hybrid environments. Today, over 70% of employees feel disconnected from their managers and managers are struggling with employee engagement, accountability, productivity and performance.

You don’t have to hire a brand-new leadership team! Your current Front-Line leaders, Assistant Contact Center Managers, Quality Assurance Leaders, Trainers, Contact Center Managers and Directors just need new Virtual First™ Leadership Tools and innovative strategies to reach their goals. When that happens, organizations see:
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Increases in Employee Engagement
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Increases in Employee Productivity/Utilization
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Increases in Customer Satisfaction and First-Call Resolution
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Increases in Sales Conversion
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Increases in Employee Retention
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Reduced Absenteeism

Here are some free video resources on a variety of topics that we have put together to assist leaders at all levels so they can thrive in the work-at-home and hybrid environments.
Employee Engagement and Motivation
Managing Remote Teams


Career Development
