Work-at-Home Strategies

At Virtual Live Labs™ our mission is to help organizations re-engineer their contact center organizations so they can navigate the work-at-home and hybrid environments. Today, over 70% of employees feel disconnected from their managers and managers are struggling with employee engagement, accountability, productivity and performance.

You don’t have to hire a brand-new leadership team! Your current Front-Line leaders, Assistant Contact Center Managers, Quality Assurance Leaders, Trainers, Contact Center Managers and Directors just need new Virtual First™ Leadership Tools and innovative strategies to reach their goals. When that happens, organizations see:

Increases in Employee Engagement
Increases in Employee Productivity/Utilization
Increases in Customer Satisfaction and First-Call Resolution
Increases in Sales Conversion
Increases in Employee Retention
Reduced Absenteeism

Here are some free video resources on a variety of topics that we have put together to assist leaders at all levels so they can thrive in the work-at-home and hybrid environments.

Employee Engagement and Motivation

Managing Remote Teams

Career Development

Building Work-at-Home Culture

HR Strategies for Contact Centers

Have any additional questions or want to talk?